Refund policy

At PetalFinger, we take pride in the quality of our handcrafted press-on nails and want you to be completely satisfied with your purchase. Please read our Returns & Refund Policy carefully before ordering.

1. Return Eligibility

We accept returns within 3 calendar days of the date you receive your order, subject to the following conditions.

Eligible for return:

  • Items that are unused, unopened, and in their original packaging.
  • Items that are defective, damaged during shipping, or materially different from what was ordered (for example wrong style, wrong size set, or missing pieces).

Not eligible for return:

  • Items that have been worn, applied, tried on, or used in any manner. As press-on nails are a personal hygiene product, we cannot accept returns of used items for health and safety reasons.
  • Items altered, modified, or damaged by the customer after receipt.
  • Items returned after the 3-day return window has expired.
  • Gift cards, promotional items, or final-sale items (unless otherwise stated).

2. How to Initiate a Return

Contact our customer support team within 3 calendar days of receiving your order at support@petalfinger.com or by phone at +852 5331 9940. Please include your order number, the item(s) you wish to return, the reason for the return, and clear photographs (required for defective or damaged items).

Our team will review your request and, if eligible, issue a Return Authorization with the return address and instructions. Please do not ship any items back before receiving a Return Authorization — unauthorized returns may not be processed or refunded. We recommend using a trackable shipping method.

3. Refund Method & Processing Time

  • Approved refunds are issued to the original payment method.
  • Refunds are processed within 5–10 business days after we receive and inspect the returned item(s).
  • Your bank or payment provider may take an additional 3–7 business days to post the refund.
  • You will receive an email once your refund has been issued.

4. Return Shipping Costs

  • Defective, damaged, or incorrect items: PetalFinger covers the return shipping cost and may provide a prepaid label or reimburse the fee.
  • Change of mind or other reasons: the customer is responsible for return shipping. Original outbound shipping is non-refundable unless the return is due to our error.

5. Exchanges

We do not currently offer direct exchanges. Please return the original order following the process above, and place a new order for the item you want.

6. Defective or Damaged Items

If your item arrives defective or damaged, contact us within 48 hours of delivery with your order number, a description of the issue, and clear photographs. At our discretion we will offer a full refund to your original payment method or a free replacement.

7. Cancellations

Orders may be cancelled within 12 hours of placement, provided they have not yet been processed or shipped. Once an order has entered processing or shipping it cannot be cancelled; you may initiate a return after receiving it, subject to this policy.

8. Changes to This Policy

PetalFinger may update this policy at any time. Changes are posted on this page with an updated date, and the policy in effect at the time of your purchase applies to your order.

9. Contact Us

Questions about returns or refunds? Our customer support team is here to help: