Shipping policy

Thank you for shopping with PetalFinger. We are committed to delivering your press-on nails safely and efficiently. Please review our shipping and delivery policy below before placing your order.

1. Shipping Origin

All PetalFinger orders are shipped directly from our production facility in China. Each set is inspected and securely packaged before dispatch.

2. Shipping Methods & Estimated Delivery Times

Shipping Method Estimated Delivery Time Shipping Cost
Standard Shipping Approximately 15–20 business days $7.00
Express Shipping Approximately 7–10 business days $15.00

Please note:

  • Delivery times are estimates and begin from the date of shipment, not the order date. Orders require 1–3 business days for processing before shipment.
  • Delivery times may vary with your location, customs clearance, and local postal conditions.
  • During peak seasons (Black Friday, Cyber Monday, Christmas, and other holidays) processing and delivery may take longer.
  • Any customs duties, import taxes, or fees imposed by the destination country are the responsibility of the recipient.

3. Free Shipping

We offer free standard shipping on orders of 3 or more items, applied automatically at checkout. Free shipping applies to Standard Shipping only; Express Shipping is $15.00 regardless of order size.

4. Shipping Carriers

We partner with reputable international carriers including USPS, UPS, FedEx, and DHL. The carrier used depends on your destination, the shipping method selected, and current logistics availability.

5. Order Processing

  • Orders are processed within 1–3 business days after payment confirmation.
  • Orders placed on weekends or public holidays are processed on the next business day.
  • You will receive a shipment confirmation email with tracking once your order ships.

6. Order Tracking

A tracking number is provided for every order by email once it ships. Please allow 2–5 business days after receiving your tracking number for the first carrier scan. If tracking has not updated for more than 10 business days, please contact us.

7. Customs, Duties & Taxes

As we ship internationally from China, your order may be subject to import duties, customs fees, or taxes set by your local authority. These are not included in the product price or shipping cost and are the responsibility of the recipient.

8. Undeliverable & Returned Packages

If a package is returned due to an incorrect or incomplete address provided by the customer, the customer is responsible for reshipping costs. Please double-check your address at checkout.

9. Lost or Damaged Packages

If your package appears lost in transit (no tracking updates for more than 20 business days for Standard Shipping or 15 for Express Shipping), please contact us and we will investigate with the carrier and arrange reshipment or a refund at our discretion. If your package arrives damaged, send clear photographs within 48 hours of delivery and we will arrange a replacement or refund.

10. Contact Us