Policy

Returns & Refunds

Your satisfaction matters to us. If something is not right with your order, we are here to make it right.

3-Day Returns
Unopened items
No Used Returns 
Used items not eligible
Original Refund 
Back to payment method
Easy Process
Contact to Return

Return Eligibility

We accept return requests submitted within 3 calendar days of the date you receive your order, provided that the following conditions are met:

  • The item(s) must be unused, unapplied, and in original sealed packaging.
  • All included accessories (e.g., adhesive tabs, nail glue, prep tools) must be intact and unopen.
  • Proof of purchase (order number or confirmation email) is required.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Press-on nails that have been applied, worn, or tried on, even briefly, for hygiene and safety reasons.
  • Items that are damaged due to customer misuse or improper storage.
  • Gift cards or promotional items.

How to Request a Return

To initiate a return, please contact our customer service team before shipping any items back:

Please include your order number, the item(s) you wish to return, and the reason for return. Our team will review your request and respond with return instructions within 1–2 business days. Do not send items back without prior authorization, as unauthorized returns may not be processed.

Refund Process

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be issued to your original payment method within 5–10 business days.
  • Please note that your bank or payment provider may require additional time to process and post the refund to your account.

Return Shipping Costs

Return shipping costs are handled on a case-by-case basis:

  • If the return is due to a defective or incorrect item sent by PetalFinger, we will cover the return shipping cost or provide a prepaid shipping label.
  • If the return is for personal preference or change of mind, the customer is responsible for return shipping fees.

All return shipments should use a trackable shipping method. PetalFinger is not responsible for returned items lost in transit without tracking.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:

  • Your order number
  • Clear photos of the issue (product and packaging)

We will arrange a replacement or full refund at no additional cost to you.

Need to Start a Return?

Email us at hello@petalfinger.com with your order number and we will guide you through the process.

Contact Us →