Returns & Refunds

We accept return requests submitted within 14 days of the date you receive your order, provided that the following conditions are met:

• The item(s) must be unused, unapplied, and in original sealed packaging.
• All included accessories (the sheet of adhesive tabs, wooden cuticle stick and mini buffing file) must be intact and unopened.
• Proof of purchase (order number or confirmation email) is required.

Items that arrive defective, damaged or different from what you ordered (wrong style, wrong size or missing pieces) are also eligible — please contact us within 14 days of delivery with photos.

The following items are not eligible for return or refund:

• Press-on nails that have been applied, worn, or tried on, even briefly, for hygiene and safety reasons.
• Items that are damaged due to customer misuse or improper storage.
• Gift cards or promotional items.

To initiate a return, please contact our customer service team before shipping any items back:

• Email: support@petalfinger.com

Please include your order number, the item(s) you wish to return, and the reason for return. Our team will review your request and respond with return instructions within 1–2 business days. Do not send items back without prior authorization, as unauthorized returns may not be processed.

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds will be issued to your original payment method within 5–10 business days.
• Please note that your bank or payment provider may require additional time to process and post the refund to your account.

• Defective, damaged or incorrect items (quality issues or our error): PetalFinger covers the return shipping cost. In many cases you won't need to send the item back — just email clear photos and we will issue a refund or free replacement. If a physical return is needed, we provide a prepaid return label.
• Change of mind: the customer is responsible for return shipping. Items must be unused, unopened and in their original sealed packaging. The original shipping fee is non-refundable.

All return shipments should use a trackable shipping method. PetalFinger is not responsible for returned items lost in transit without tracking.

If anything about your order is not right, please get in touch and our team will look into it with you:

• Email: support@petalfinger.com

Please include your order number and, where relevant, clear photos of the item and its packaging. Each case is reviewed individually, and we aim to respond within 24 hours, 7 days a week.